Frequently Asked Questions
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process for future purchases.
When Will My Order Ship?
Your order will ship within 1-2 business days.
What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, PayPal, and other secure payment options. Full details are available at checkout.
Do You Ship Internationally?
No, at this moment we only ship within United States.
How Can I Track My Order?
When you place an order, you will receive an email confirmation containing your order number. Once your order has shipped, you will then receive your tracking information, but please allow a few days for the tracking information to update.
What happens if my order is returned due to an incorrect address?
You will be refunded for the order in the form of a gift card, minus the shipping fee.
What’s Your Return & Exchange Policy?
Returns are not accepted due to limited inventory. But, if there is an issue with your order, please make sure to email contact@onnpoint.store within 7 days of delivery to fix any issues & concerns. Check our Return & Exchange Policy for more information.
Can I change something about my order and/or cancel it?
Cancellations/Changes can only be entertained if the order is still processing and not dispatched. For further
Still have questions?
If you didn’t find the answer you were looking for, please contact us at contact@onnpoint.store